Frequently asked questions

Still unsure about something? Write to us and a real person will answer.

What level of Mandarin do I need?

This club is for intermediate learners: you can describe experiences and express simple opinions—even with pauses and mistakes. It is not designed for complete beginners, and it is not a systematic grammar course.

How is this different from a one-to-one tutor?

Private lessons help you learn Mandarin. Group conversations help you use it with people. Here you practise what a tutor can’t easily simulate: following several voices, jumping in at the right moment, and responding to opinions you didn’t expect. Many members keep their private lessons and join us once a week for real interaction.

How is this different from a free language exchange?

Three things: a confirmed small group that actually shows up, one designed topic so the conversation never dies after “Where are you from?”, and a native host who takes part instead of leaving everyone to improvise. Stable, organised, and serious—without feeling like a class.

How many people are in a conversation?

Two to four learners plus one native Mandarin host. Small enough that everyone speaks, big enough that you hear different viewpoints. The same group stays together for the full 60 minutes—no random matching or reshuffling.

Will the host correct my grammar?

No constant interruptions. Your host shares genuine opinions and models natural expression, so you hear how a native speaker would really say something—while learners do most of the talking. Mistakes are expected and never stop the conversation.

What happens if not enough people sign up?

A conversation is confirmed once at least two learners have booked. If it hasn’t reached that point 12 hours before the start time, the session is cancelled automatically and your credit is returned—you’ll never pay for a conversation that doesn’t happen. If you booked with your free first conversation, your free eligibility is restored.

Will the conversation be entirely in Mandarin?

Yes—that’s the point. Members join precisely because this is a Mandarin-only environment: no slipping back into English when expressing yourself gets hard. Your host keeps things understandable and helps you find the words, in Mandarin.

Do I need to prepare?

Lightly. A few days before the session you’ll receive a short guide with key vocabulary and question prompts. Ten minutes of reading is plenty. See how our guides work.

How much does it cost?

Your first conversation is free. After that: $7.99 for a single conversation, or $26.99 for a 4-conversation pass ($6.75 each), valid for 60 days. No subscription and no automatic renewal—ever.

What times are sessions? I don’t see one that fits.

All times on the site are shown in your local timezone, and new conversations are published four weeks in advance. If nothing fits, use the “Suggest a Time” link under the conversation list—new time slots are added as the community grows.

Can I cancel a booking?

Yes—cancel free of charge up to 24 hours before the session starts and your credit goes straight back to your account.